{"xsrfToken":"d9294fc0eeddb76a03c7900b18406ed862fd3d47_lout","branding":{"id":"2","key":"hanta","name":"hanta.io","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a6a96","headerLinkHoverBGColor":"#1a6a96","headerBadgeColor":"#1a6a96"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0c07b9cc-4231-4e90-a2be-270cc1e1b5a0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzJlODI2Yi1iZDNmLTQzNDYtYWU1Yy1jMjViODc3MTVlMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjMDdiOWNjLTQyMzEtNGU5MC1hMmJlLTI3MGNjMWUxYjVhMCI6WyJyZWFkIl19LCJleHAiOjE3MzUyNjExNjcsIm5iZiI6MTczNTI2MDU2N30.Oxj2SYWVuw5Z6NUuxIwxpKH_g-IsHlvE9zwgFWqhUV4&client=f32e826b-bd3f-4346-ae5c-c25b87715e12&mode=fit","logoId":"0c07b9cc-4231-4e90-a2be-270cc1e1b5a0","isLogoAvailable":true,"helpCenterTitle":"Welcome to hanta.io help center","sharedPortalName":"Help","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to hanta.io help center","sharedPortalName":"Help","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3c5064","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"hanta","projectId":10011,"serviceDeskId":2,"name":"hanta.io","description":"<p>Welcome! You can raise a hanta.io request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"10023","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://hanta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[2],"key":""},{"id":"10022","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://hanta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[2],"key":""},{"id":"10024","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10306,"iconUrl":"https://hanta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[2],"key":""},{"id":"10026","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://hanta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10023,10022,10024]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HANTA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzJlODI2Yi1iZDNmLTQzNDYtYWU1Yy1jMjViODc3MTVlMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNjE3NjcsIm5iZiI6MTczNTI2MDU2N30.iXDR-IomZNOx9eXOwAXI7IMPMGY6w0dEb5nmlZ9P4E8","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"f32e826b-bd3f-4346-ae5c-c25b87715e12","tokenDurationInMins":20}},"reqCreate":{"id":10023,"projectId":10011,"form":{"name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","intro":"<p>Having trouble with a system? Report this incident here.</p>","instructions":"","icon":10308,"iconUrl":"https://hanta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10073","fieldConfigId":"10192","label":"Company","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe the problem","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10036","fieldConfigId":"10146","label":"How urgent is this?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10037","fieldConfigId":"10147","label":"What's the impact?","description":"e.g. If it impacts x people, select Significant.","descriptionHtml":"<p>e.g. If it impacts x people, select Significant.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10024","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10025","label":"Significant / Large","selected":false,"children":[]},{"value":"10026","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10027","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Unwesentlich","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10038","fieldConfigId":"10148","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10028","label":"More info required","selected":false,"children":[]},{"value":"10029","label":"Awaiting approval","selected":false,"children":[]},{"value":"10030","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10031","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10156","label":"Source","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10102","label":"Email","selected":false,"children":[]},{"value":"10103","label":"Phone","selected":false,"children":[]},{"value":"10104","label":"Monitoring systems","selected":false,"children":[]},{"value":"10105","label":"Vendor/technical advisory","selected":false,"children":[]},{"value":"10106","label":"Customer","selected":false,"children":[]},{"value":"10107","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10039","fieldConfigId":"10149","label":"Product categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10032","label":"Communication","selected":false,"children":[]},{"value":"10033","label":"Document","selected":false,"children":[]},{"value":"10034","label":"People","selected":false,"children":[]},{"value":"10035","label":"Service","selected":false,"children":[]},{"value":"10036","label":"Software","selected":false,"children":[]},{"value":"10037","label":"Hardware - Component","selected":false,"children":[]},{"value":"10038","label":"Hardware - CPD","selected":false,"children":[]},{"value":"10039","label":"Hardware - Disc","selected":false,"children":[]},{"value":"10040","label":"Hardware - Peripheral","selected":false,"children":[]},{"value":"10041","label":"Hardware - Process Equipment","selected":false,"children":[]},{"value":"10042","label":"Hardware - Power","selected":false,"children":[]},{"value":"10043","label":"Hardware - Tape","selected":false,"children":[]},{"value":"10044","label":"Hardware - Virtual","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10040","fieldConfigId":"10150","label":"Operational categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10045","label":"Connectivity","selected":false,"children":[]},{"value":"10046","label":"Account Request - Active Directory","selected":false,"children":[]},{"value":"10047","label":"Account Request - Firewall","selected":false,"children":[]},{"value":"10048","label":"Account Request - Printer","selected":false,"children":[]},{"value":"10049","label":"Account Request - Operating System","selected":false,"children":[]},{"value":"10050","label":"Account Request - Virus scan","selected":false,"children":[]},{"value":"10051","label":"Account Request - VPN","selected":false,"children":[]},{"value":"10052","label":"Break / Fix - Monitor","selected":false,"children":[]},{"value":"10053","label":"Break / Fix - Keyboard","selected":false,"children":[]},{"value":"10054","label":"Break / Fix - PC","selected":false,"children":[]},{"value":"10055","label":"Break / Fix - Laptop","selected":false,"children":[]},{"value":"10056","label":"Break / Fix - Hard Drive","selected":false,"children":[]},{"value":"10057","label":"Break / Fix - Docking Station","selected":false,"children":[]},{"value":"10058","label":"Configuration - Firewall","selected":false,"children":[]},{"value":"10059","label":"Configuration - Active Directory","selected":false,"children":[]},{"value":"10060","label":"Configuration - Printer","selected":false,"children":[]},{"value":"10061","label":"Configuration - Operating System","selected":false,"children":[]},{"value":"10062","label":"Configuration - Virus scan","selected":false,"children":[]},{"value":"10063","label":"Configuration - VPN","selected":false,"children":[]},{"value":"10064","label":"Configuration - User Account","selected":false,"children":[]},{"value":"10065","label":"Hardware Request - Add","selected":false,"children":[]},{"value":"10066","label":"Hardware Request - Configure","selected":false,"children":[]},{"value":"10067","label":"Hardware Request - Move","selected":false,"children":[]},{"value":"10068","label":"Hardware Request - New","selected":false,"children":[]},{"value":"10069","label":"Hardware Request - Repair","selected":false,"children":[]},{"value":"10070","label":"Instance Request - Copy","selected":false,"children":[]},{"value":"10071","label":"Instance Request - Create","selected":false,"children":[]},{"value":"10072","label":"Instance Request - Move","selected":false,"children":[]},{"value":"10073","label":"Instance Request - Remove","selected":false,"children":[]},{"value":"10074","label":"Instance Request - Repair","selected":false,"children":[]},{"value":"10075","label":"Network Request - Create","selected":false,"children":[]},{"value":"10076","label":"Network Request - Modify","selected":false,"children":[]},{"value":"10077","label":"Network Request - Terminate","selected":false,"children":[]},{"value":"10078","label":"Process Request - Audit","selected":false,"children":[]},{"value":"10079","label":"Process Request - Update","selected":false,"children":[]},{"value":"10080","label":"Server Change - Decommission","selected":false,"children":[]},{"value":"10081","label":"Server Change - Extend","selected":false,"children":[]},{"value":"10082","label":"Server Change - Network","selected":false,"children":[]},{"value":"10083","label":"Server Change - Post Implementation","selected":false,"children":[]},{"value":"10084","label":"Server Change - Provision","selected":false,"children":[]},{"value":"10085","label":"Server Change - Storage","selected":false,"children":[]},{"value":"10086","label":"Server Change - Update Configuration","selected":false,"children":[]},{"value":"10087","label":"VM Request - Extend","selected":false,"children":[]},{"value":"10088","label":"VM Request - Provision","selected":false,"children":[]},{"value":"10089","label":"VM Request - Remove","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10023","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10023","calendarParams":{"firstDay":0,"date":"2024-12-27T01:49:28+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzJlODI2Yi1iZDNmLTQzNDYtYWU1Yy1jMjViODc3MTVlMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNjE3NjgsIm5iZiI6MTczNTI2MDU2OH0.UFT_EMyi9BP-hbKag8fonIgfqSQUXN9br5-J3gm3BRs","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"f32e826b-bd3f-4346-ae5c-c25b87715e12","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}